Bitcoinist gives you access to real Bitcoin mining powered by physical SHA-256 ASIC hardware in datacenters operated by or on behalf of Bitcoinist.

Your iPhone is used to manage and monitor your miners. It does not perform the mining itself.

What does a rented miner represent?

Each standard rented miner represents 1 TH/s of SHA-256 mining hashrate for your selected rental period.

What are you paying for?

You rent real remote mining capacity in 1 TH/s units for a defined period. Electricity, maintenance and operation of the rented miners are included in the rental price. Delivery is measured through pool records, accepted shares and other operational records.

You are not purchasing a guaranteed amount of Bitcoin or a guaranteed financial return. Mining results depend on factors including Bitcoin network difficulty, pool performance and network conditions.

Bitcoinist is a hashrate-rental service, not an investment or income product.

Bitcoinist does not offer cryptocurrency buying, selling or exchange, investment products or investment advice.

What is the difference between public and private pools?

Both pool types mine Bitcoin.

• Public pool: Your miners contribute to Ocean Mining, and Bitcoin output is attributed according to the pool’s accounting rules.
• Private pools: Your miners contribute mining work together with other participants in the pool to compete for a Bitcoin block. If the pool finds one, the reward is allocated among eligible participants after any organizer fee.

Eligible private-pool activity can also earn Diamonds. These are separate in-app rewards, not Bitcoin mining proceeds.

You can have miners in both pool types at the same time, including multiple private pools.

The current pool options are OCEAN through Public Pool mode and private pools created or joined in the app. Custom external mining-pool endpoints are not currently supported.

Are Bitcoin output estimates guaranteed?

No. Estimates can change as Bitcoin network difficulty and other conditions change. Estimated output is not a promise of a particular payout, payment date or fiat value.

Which cryptocurrencies are supported?

Bitcoinist is Bitcoin-only and uses SHA-256 mining.

Who operates Bitcoinist?

Bitcoinist is operated by BFM Company Limited, registered in Ras Al Khaimah, United Arab Emirates. See our Legal Information page for company details.

In Public Pool mode, your rented hashrate contributes mining work to Ocean Mining, a third-party Bitcoin mining pool.

Ocean Mining is a separate operator with its own accounting rules, availability and maintenance arrangements.

How is my Bitcoin output calculated?

Your attributed output depends on your contributed mining work and accepted shares under the pool’s accounting rules.

Figures shown in the app may be estimated, delayed or adjusted after reconciliation. The pool’s accounting and accepted-share records determine the final attribution.

When do I get paid?

Payouts are triggered automatically when at least 7,000 sats of eligible mining proceeds are available and a valid external Bitcoin payout address is saved in your account.

The 7,000-sat threshold applies to all users in both Public Pool and Private Pool modes. Payouts do not follow a weekly, Sunday or other scheduled batch run.

Automatic triggering does not guarantee immediate receipt in your wallet. Transaction preparation, broadcast and Bitcoin network confirmation are separate stages, and their timing can vary.

Bitcoinist covers the applicable public-pool fees and Bitcoin network transaction fees for user payouts. These fees are not deducted from your mining proceeds.

Which payout address should I use?

Use a Bitcoin wallet where you control the keys.

Avoid exchange deposit addresses. An exchange may have a minimum deposit above Bitcoinist’s payout amount and may not credit a smaller payment.

Check your address carefully before saving it.

What fees apply?

Bitcoinist absorbs the applicable OCEAN public-pool fees and Bitcoin network transaction fees for user payouts. These fees are not deducted from your mining proceeds.

Miner rental and subscription charges are separate and are shown in the app’s Apple purchase flow.

Private-pool organizer fees are separate from these covered fees. Where an organizer fee applies, it is disclosed before you join the private pool.

Bitcoinist charges for mining rentals and subscriptions, not a company pool fee or payout commission. Electricity and maintenance are included in the mining rental price.

Do public-pool miners earn Diamonds?

Public-pool mining does not normally generate Diamond accrual unless a separate promotion expressly includes it.

You may still earn Diamonds through other eligible activities or an active VIP membership. Those rewards are separate from your public-pool Bitcoin output.

Private pools mine Bitcoin by competing to find complete Bitcoin blocks.

You can mine in your own private pool or join another user’s pool. You can also have miners in multiple private pools and in the public pool at the same time.

What happens when a private pool finds a block?

When a private pool finds a valid block, the app records the event and may display a provisional reward allocation. A displayed allocation does not by itself mean a payout has been sent.

The newly mined reward must first satisfy Bitcoin’s 100-block coinbase-maturity rule. After maturity, the pool or payout provider distributes eligible participants’ rewards through a Bitcoin payout transaction separate from the original coinbase transaction.

Each participant’s automatic payout requires at least 7,000 sats of eligible mining proceeds and a valid external Bitcoin payout address. The same threshold applies in both pool modes.

Payouts are triggered automatically when these requirements are met. There is no scheduled batch run, and Bitcoin network confirmation times can vary.

How is the Bitcoin reward divided?

Miners must still be active in the private pool when the block is found to be eligible for its reward allocation.

1. Any disclosed pool organizer fee is deducted from the block reward.
2. The remaining reward is divided among eligible participants in proportion to the combined time their eligible 1 TH/s miners worked in that pool during the 24 hours before the block was found. Each eligible miner is weighted by its worked time within that window.

If you have multiple eligible miners in the pool, their worked time within that window is combined. An organizer with eligible miners may receive both the organizer fee and their miner-time share.

Each participant’s payout is automatic once their eligible proceeds reach 7,000 sats, a valid external payout address is saved and the block reward has matured.

What if I have not saved a Bitcoin payout address?

A valid external Bitcoin payout address is required for automatic payout. Save an address you control and retain access to the receiving wallet.

Without a valid address, payout cannot be sent. After you add one, payout is triggered automatically once your eligible proceeds reach 7,000 sats and any applicable block-maturity requirement is met.

An amount attributed in the app is an accounting record, not an in-app Bitcoin wallet balance.

What are Diamonds in Private Pool mode?

Diamonds are additional in-app rewards that may accrue while eligible miners are actively contributing mining work in a private pool.

They are separate from Bitcoin block rewards. Earning Diamonds does not mean that your pool has found a block.

Diamond rates, eligibility, limits and anti-abuse rules are shown or applied in the app and may change.

Can a pool organizer charge a fee?

Yes. Where supported, a private-pool organizer can set an organizer fee.

The fee is disclosed before you join. Changes are subject to the restrictions and countdown shown in the app.

Bitcoinist does not collect the organizer’s fee and charges no company pool fee or payout commission. Mining rental and subscription prices remain separate charges.

Can I connect my own ASIC hardware?

Customer-owned ASIC connections are not currently available.

Supported devices, connection details and setup instructions will be published if the feature becomes available.

You can move eligible miners between your own private pool, private pools you have joined and the public pool.

You do not need to keep all your miners in the same pool or pool type.

How often can I transfer or swap a miner?

Each miner can be transferred or swapped once every 24 hours.

The app shows the remaining cooldown before another transfer or swap is available.

Why is the transfer button disabled?

A miner may still be within its cooldown period. Check the countdown shown on the button or miner screen.

Support cannot override the cooldown.

What if the countdown appears wrong?

If the countdown is missing, clearly incorrect or has reached zero while the action remains disabled, contact support with:

• Your miner ID.
• The current and intended pools.
• Your app version.
• The date and time of the attempt, including your timezone.
• A screenshot showing the button and countdown.

Who processes payments?

iOS purchases and subscriptions are processed by Apple through Apple In-App Purchase.

Bitcoinist does not directly process or store your payment-card details.

Where do I manage my purchases and subscriptions?

In Bitcoinist, open Settings > Purchasing & Billing.

You can also manage subscriptions through your Apple Account’s subscription settings.

How do subscription periods and billing work?

Check the plan shown at checkout. The payment frequency and the subscription commitment are not always the same.

For example, an annual plan paid monthly is still a 12-month commitment. It is different from a subscription with no annual commitment.

Available plans depend on your region, device software and the options currently offered in the app.

What happens when I cancel?

For a subscription without a remaining payment commitment, cancelling normally stops the next renewal while access continues until the displayed expiry date.

For an annual subscription paid monthly, cancelling stops the next annual renewal. It does not remove the remaining monthly payments within your existing commitment. Access continues for the remainder of that commitment, subject to payment.

See Apple’s explanation of subscriptions with a 12-month commitment.

Deleting the app or deleting your Bitcoinist account does not cancel your Apple subscription.

What does Restore Purchases do?

Restore Purchases can restore eligible subscription or non-consumable entitlements associated with the Apple Account used to buy them.

Consumable purchases cannot be restored through Apple’s restore function. Restore Purchases also does not recreate deleted account history or previously spent rewards.

See Apple’s purchase-restoration guidance.

How do I request a refund?

Submit your request through Apple’s Report a Problem service.

Apple decides refund eligibility for Apple-processed purchases. Bitcoinist cannot approve or guarantee an Apple refund. An approved refund may revoke the associated content or entitlement.

Mining output is not guaranteed. Differences between estimated and actual output do not change what was purchased: access to mining work for the selected period. Refund requests remain subject to Apple’s rules and applicable law.

A purchase or subscription is missing. What should I do?

1. Make sure you are using the intended Bitcoinist account.
2. Check that the Apple Account used for purchases is the one that made the purchase.
3. Open Settings > Purchasing & Billing and select Restore Purchases.
4. If the entitlement is still missing, contact support.

Include the Apple order ID or receipt, purchase date and time, product name and screenshots of the missing entitlement.

Never send your Apple Account password or full payment-card details.

Current rental and subscription prices are shown in the app and Apple's purchase flow before you buy. Review the price, currency, applicable taxes, included mining capacity, duration, billing interval and renewal terms before confirming.

Available products and plans may vary by region, device software and app version.

Miner subscriptions

The app shows the mining capacity, rental period, any included bonus miners and payment terms for each available plan.

Some annual plans may be paid monthly but still require a 12-month payment commitment. A monthly payment amount does not necessarily mean the plan can be cancelled without remaining payments. Review the commitment shown before purchasing.

Renting miners with Diamonds

Diamonds can be used for eligible mining rentals without an Apple payment for that redemption. The app shows the Diamond cost, mining capacity, duration and included benefits before you confirm.

Can I buy Diamonds?

No. Diamond purchases are currently unavailable. Diamonds are earned through eligible in-app activities, rewards and promotions.

VIP membership

VIP is a paid subscription. Its current price, billing period, Diamond benefits and renewal terms are shown in the app before purchase.

Avatars and miner extensions

Eligible avatars and miner extensions can be redeemed with Diamonds. The available options and their Diamond costs are shown in the app before you confirm.

Do I need my own Bitcoin wallet?

Yes. You need a separate Bitcoin wallet and a receiving address that you control.

Bitcoinist does not provide a Bitcoin wallet or custody user Bitcoin. The app displays attributed mining output and payout records. Displayed amounts do not necessarily mean that a transaction has already been broadcast or confirmed.

Which address should I use?

Use a Bitcoin mainnet address from a wallet where you control the keys:

• Native SegWit: starts with bc1q.
• Taproot: starts with bc1p.

Other address formats may not be accepted by your app version.

Lightning invoices, test-network addresses and addresses for other cryptocurrencies are not supported for these Bitcoin mainnet payouts.

Can I use an exchange deposit address?

Use a wallet you control rather than an exchange deposit address.

Exchanges may require a minimum deposit that is higher than Bitcoinist’s 7,000-sat payout threshold, which applies to all users in both pool modes. A smaller payment may not be credited, and recovery depends on the exchange’s policies.

A valid address format does not guarantee that an exchange will credit the payment.

What should I check before saving an address?

Verify that:

• It is a Bitcoin mainnet receiving address.
• It belongs to your intended wallet.
• You control and can access that wallet.
• The complete address has been entered correctly.

Bitcoin transactions are irreversible. Bitcoinist cannot reverse or redirect a confirmed transaction sent to the address you supplied.

Can I change my payout address?

Yes. After a successful address change, a one-hour cooldown applies before you can change it again.

A new address applies to future settlements. It may not affect transactions that have already been prepared, queued, signed or broadcast.

Why has my payout not arrived?

Check whether at least 7,000 sats of eligible mining proceeds are available and whether a valid external Bitcoin payout address is saved.

The same threshold applies in both public and private pool modes. Payouts are triggered automatically when the applicable requirements are met; there is no scheduled batch run.

A displayed estimate may differ from an eligible finalized amount. Private-pool rewards are distributed in a separate transaction after the block reward reaches Bitcoin’s 100-block maturity. Each participant must still meet the 7,000-sat threshold and valid-address requirement.

Payout initiation, transaction broadcast and network confirmation are different stages. If a transaction ID is available, check its status and the receiving address in a Bitcoin block explorer.

If an eligible payout appears stuck, contact support with the pool, amount, relevant time, transaction ID if available and screenshots. Never send private keys or recovery phrases.

Are payout addresses screened?

Payout addresses may be reviewed against sanctions, compliance, fraud and security controls.

App account access may be restricted or suspended, or a payout may be delayed, when a prohibited destination or another material compliance concern is identified.

These controls apply to the app account or an unpaid payout. Bitcoinist cannot freeze Bitcoin already paid to a wallet you control.

Is KYC required?

Bitcoinist does not operate a general identity-verification program.

Limited information may be requested where reasonably necessary to verify account control, investigate abuse, meet a specific legal requirement or address an identified sanctions or security concern.

If the app presents a verification step, follow the instructions provided.

Diamonds are Bitcoinist’s in-app points. You can use them for eligible features such as renting miners, extending mining time and purchasing avatars.

They are separate from Bitcoin and sats.

Are Diamonds money or Bitcoin?

No. Diamonds have no external cash value.

They cannot be withdrawn, sold, gifted, transferred to another account or exchanged outside the app. They cannot be redeemed directly for Bitcoin or cash.

Using Diamonds to rent a miner gives you mining time. Any Bitcoin output from that miner is a separate result of mining activity.

How do I earn Diamonds?

Depending on availability and eligibility, you may earn Diamonds through:

• Private-pool mining activity.
• Bitcoin Academy and eligible educational videos.
• Eligible About videos.
• Rewarded ads.
• Referral and social-follow rewards.
• Badges, missions and promotions.
• Daily grants while your VIP membership is active.

Not every reward is available to every account, device, region or app version.

Do Diamonds expire?

Previously purchased Diamonds do not expire solely because time has passed.

Promotional Diamonds may have eligibility rules, caps, expiry conditions or reversal rules. Check the terms of the relevant reward or promotion.

Can rewards change or be reversed?

Yes. Reward rates, limits and eligibility may change.

Diamonds may be corrected, withheld, reversed or voided in cases such as duplicate credits, technical errors, chargebacks, fraud, bots, referral or ad abuse, policy violations, or legal and compliance requirements.

Your Diamond history shows the amounts recorded for your account.

Bitcoinist offers Diamonds, badges and other rewards for eligible activities.

Rewards depend on the activity, its eligibility rules and the options currently available in the app.

How many Diamonds can I earn?

The app shows the current rewards and eligibility rules for available activities. Amounts, limits and availability may vary by region, device, app version, ad availability and anti-abuse controls.

Rewarded-ad amounts can differ between completed ads. Check your reward notification and Diamond history for the amount actually awarded.

Can I earn repeatedly from the same video?

Rewards apply to eligible completions. Rewatching a video that has already been rewarded does not automatically qualify for another reward.

You can still revisit educational content where it remains available in the app.

What happens when I complete Bitcoin Academy?

Completing the current educational program earns the Bitcoin Academy badge and generates a PDF completion certificate.

Are badges and Diamond rewards the same thing?

No. A badge recognizes an achievement. Some achievements also award Diamonds, while others may not.

A notification summarizing an achievement does not necessarily represent an additional Diamond credit.

What do I receive for referring someone?

Qualifying referring users receive Diamonds under the referral rules shown in the app. Referral rewards are not direct Bitcoin, sats or cash payments.

Diamonds can be used for eligible in-app features, including mining rentals where available. Any Bitcoin produced by a rented miner results separately from actual mining activity and is not guaranteed.

Check the app for the required referral actions, reward amount, eligibility and limits.

A badge, certificate or reward is missing. What should I do?

Contact support with:

• The activity, badge or reward name.
• Whether it belongs to your profile, a miner or a pool.
• The relevant miner or pool ID.
• The date and time, including your timezone.
• Screenshots of the activity, notification, profile and Diamond history.

Support will review the relevant records. Reporting a missing reward does not automatically create a new credit.

Bitcoinist may offer free mining time, promotional miners, bonus codes and other benefits.

Each offer has its own eligibility, duration and redemption conditions.

Does a free miner last forever?

A free miner is provided for the period stated in its offer.

“Free” describes the cost, not permanent access. Check the offer details and the expiry shown for your miner.

For example, a miner granted for three days expires when those three days end unless you extend it through an available option.

Can I keep a promotional miner running?

Where the app offers extensions, you can use Diamonds to add mining time.

Check the miner’s expiry and the available extension options before it expires.

Why did I not receive a promotion?

You may not meet the offer’s eligibility requirements, the redemption period may have ended, or the benefit may already have been claimed.

Promotions can also be subject to limits and anti-abuse checks.

If you believe something went wrong, contact support with the offer link or code, the date and time of your attempt, and any error shown. Do not include passwords or authentication codes.

Can support issue a bonus code?

Support cannot issue bonus codes or guarantee that a particular code remains active.

Use announcements from Bitcoinist’s official channels:

• X
• Telegram
• Facebook
• Instagram

Diamonds and promotional rental access are in-app benefits, not direct Bitcoin or cash payments. A promotional miner provides access to real mining work for the period stated in its offer. Any Bitcoin output is a separate, variable result of that mining activity.

Eligibility, duration, redemption conditions and anti-abuse rules depend on the offer.

Promotional benefits may be changed or withdrawn subject to the applicable offer terms.

How do I access my account on a new device?

Sign in using the same Sign in with Apple account you used for Bitcoinist.

If a paid entitlement is missing:

1. Check that your device’s Apple purchase account is the one used to buy it.
2. Open Settings > Purchasing & Billing.
3. Select Restore Purchases.
4. Contact support if the entitlement is still missing.

Include your Apple receipt and screenshots, but never your password.

What happens if I delete my account?

Account deletion is permanent.

Your Diamonds, miners, progress and account history are removed, including the records linking your account to unpaid mining allocations. Bitcoinist cannot identify or restore those items after deletion. Review pending allocations and contact support with any questions before confirming deletion.

Deleting your Bitcoinist account does not delete Bitcoin already paid to your external wallet or remove transactions from the Bitcoin blockchain. Apple subscriptions must be managed separately.

If you organize a private pool, that pool is dissolved and other members’ miners return to their own private pools.

Read the in-app deletion warning carefully before confirming.

Does account deletion cancel my subscriptions?

No. Apple subscriptions must be managed separately.

If you do not want a subscription to renew, cancel it through Apple’s subscription settings. Any remaining payment commitment is governed by the subscription terms.

Deleting the app also does not cancel a subscription.

Can Restore Purchases recover a deleted account?

Restore Purchases may restore eligible paid entitlements associated with your Apple purchase account.

It does not restore your deleted account history, progress, Diamond balance or unpaid Bitcoin allocation.

What should I do if my account may be compromised?

Act promptly:

1. Secure your Apple Account, including your password, two-factor authentication and signed-in devices.
2. Check that your Bitcoin payout address has not been changed.
3. Review your active subscriptions.
4. Contact support with the time of the incident, device details and any unauthorized changes.

What will support never ask for?

Bitcoinist support will never ask for:

• Seed phrases or recovery words.
• Private keys or wallet backup files.
• Apple Account or exchange passwords.
• Two-factor authentication codes.
• Full payment-card numbers.

Never share these with anyone claiming to represent Bitcoinist.

Notifications help you follow mining activity, rewards and account events.

They do not replace your account history, Diamond records, pool accounting, Apple purchase records or Bitcoin transaction records.

Why do notifications sometimes look different from my activity?

Related events may be grouped together, and duplicate notifications may be suppressed.

A badge notification may also replace a separate Diamond notification for the same reward. That does not necessarily mean a credit is missing.

Push notifications can be delayed or prevented by device settings, permissions, network conditions and notification limits.

What do mining reports show?

Mining reports can show Bitcoin output from the public pool and from your private pools.

Diamonds are listed separately from Bitcoin output. Both pool types mine Bitcoin; Diamonds are additional in-app rewards.

A report covering private pools may combine activity across multiple private pools.

Which period does a report cover?

Reports summarize completed calendar periods in your timezone:

• Daily: the previous local calendar day.
• Monthly: the previous calendar month.
• Yearly: the previous calendar year.

Delivery time is not guaranteed.

How do miner-expiry warnings work?

Expiry warnings may be grouped for miners with the same expiry time and are subject to notification limits.

A purchase, extension or miner change does not guarantee that another warning will be sent.

Check the expiry displayed on each miner rather than relying only on push notifications.

Does a payout notification mean Bitcoin has arrived?

Check the payout’s transaction status.

A payout that has been prepared or broadcast may still be waiting for Bitcoin network confirmation. Your receiving wallet and the transaction record provide the relevant confirmation details.

What if a report total looks wrong?

Compare the same period and pool scope in your account history.

If the figures still differ, contact support with:

• The report period and your timezone.
• The relevant pools.
• Screenshots of the report and account history.
• Any related transaction IDs or reward entries.

Our published legal documents explain the terms that apply to Bitcoinist and how personal information is handled.

FAQ articles provide practical explanations. They do not replace the applicable legal documents.

Where can I find the legal documents?

• Legal information
• Terms and Conditions
• Privacy Policy

How do I make a privacy request?

Email privacy@bitcoinist.app.

Depending on your jurisdiction, you may have rights relating to access, correction, deletion, restriction, objection, portability or withdrawal of consent.

The Privacy Policy explains which rights apply and how requests are handled. Identity verification may be required to process a request.

Where should I send legal notices?

Email legal@bitcoinist.app.

How do I contact support?

Email support@bitcoinist.app or use the support option in the app.

Include the information needed to investigate your issue, such as your app version, the relevant event time and screenshots.

Never send passwords, authentication codes, seed phrases, private keys or full payment-card details.

Support can explain operational processes but cannot provide legal advice about your individual circumstances.